In this article I will discuss
- What is internal license
- Types of internal license
Internal License: This type of licenses such as CRM and Force.com are used for internal members of the organization. They are typically sold to employees who work inside the customer organization.
Note: Any of your employees and users with a Salesforce internal license can access external Communities at no extra charge.
Employee Community licenses are supported by two underlying licenses:
- Salesforce Platform user license
- Company Community for Lightning Platform permission set license.
To assign a Lightning Platform Starter or Lightning Platform Plus license to a user,
1.Assign the Salesforce Platform user license.
2. Assign them the Company Community for Lightning Platform permission set license (you may have to create the permission set before you can assign the license).
In a nutshell, if your target audience is internal employees, then
Lightning Platform Starter or Lightning Platform Starter Plus is the right license for you. this is the only license applicable to employee users accessing a community.
Lightning Platform Starter/Plus
Extend the power of CRM to every business process, every app, and every employee to build engaging employee communities and concierge sites.
Note: When you upgrade from Lightning Platform Starter license to Lightning Platform Plus license, you get more custom objects, and you don’t have to make any changes in Setup.
Community License Limits:
To avoid deployment problems and any degradation in service quality, recommendation is that the number of users in your org should not exceed the limits listed below.
| COMMUNITY LICENSE TYPE | NUMBER OF USERS PER ORG |
| Partner Community
Lightning External Apps Plus Customer Community Plus |
2 Million Users |
| Customer Community
Lightning External App Starter |
10 Million Users |
Page view limits for guest users
Note: Unauthenticated or guest users who access your community do not use up any of your community’s licenses.
Page view limits for guest users, based on your Salesforce edition. Overages are calculated on a yearly basis. For example, a community set up in an Enterprise Edition org can have up to 6 million page views over the course of a year
| SALESFORCE EDITION | NUMBER OF PAGE VIEWS |
| Enterprise Edition | 500,000/month |
| Unlimited Edition | One million/month |
Login-Based Licenses
I am glad, you have read so far. Now lets understand login-based Licenses
With login-based licenses, you purchase an amount of monthly logins for your members. For instance, if you purchased 40K logins, you can use 40K logins every month. The logins consumed reset to 0 at the end of each calendar month. Unused licenses expire at the end of the month.
| MEMBER-BASED LICENSES | LOGIN-BASED LICENSES |
| A user with a member-based license can log in to communities as often as he wants | A user with a login-based license consumes a login each time he logs in to the community |
| Well suited for members with infrequent logins to your communities | Well suited for members who frequently access communities |
Financial institutions may have users who have bank accounts and who log in frequently to manage their accounts. On the other hand, some users may have loans, for example, and login only once or twice a month on average to check their balance. Community licenses support two models to accommodate this use case: member licenses and login licenses.
So now decide your right license mix. Salesforce lets you mix and match member-based and login-based licenses of the same type.
Moving from one license to another
You can easily switch users from a login-based to a member-based license, and vice-versa, as long as the user remains on the same license type (Partner Community or Customer Community).
Hope you enjoy the article. Stay tuned for similar articles.
